Returns & Exchanges
At QCY Official Store, we stand behind our audio technology and offer a 30-day return window for all electronics in their original condition. If you are not completely satisfied with your purchase, we provide a streamlined process for refunds and exchanges.
Initiate a Request
Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Pack the Product
Securely package your QCY device in its original box, ensuring all accessories, charging cables, and manuals are included.
Ship to Service Center
Affix the provided shipping label to your package and drop it off at any authorized courier location for inspection.
Quality Inspection & Refund
Once our technicians verify the device's condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing