Frequently Asked Questions
Everything you need to know about your QCY audio experience.
Are QCY earbuds compatible with both iOS and Android?
Yes, all QCY Bluetooth earbuds are fully compatible with both iOS and Android devices. You can also download the QCY App from either the App Store or Google Play to customize your touch controls and EQ settings.
How long does shipping take for my order?
Standard international shipping typically takes 7-15 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What should I do if my earbuds are not pairing correctly?
First, ensure both earbuds are charged. If pairing issues persist, place them back in the charging case and perform a factory reset by holding the functional buttons for 10 seconds. Refer to your specific model's manual for detailed reset instructions.
Do you offer a warranty on electronic products?
Yes, QCY Official Store provides a 12-month limited warranty on all hardware. This covers manufacturing defects but does not include damage caused by misuse, water submersion beyond IP ratings, or accidental drops.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and condition. If you are unsatisfied with your purchase, please contact our support team to initiate the return process.
Are QCY earbuds waterproof?
Most QCY models feature an IPX4 or IPX5 water resistance rating, making them resistant to sweat and light rain. However, they are not designed for swimming or complete submersion in water.